Air India is making a significant shift in its operational strategy by planning to bring key aircraft maintenance services in-house. The decision comes after years of dependency on AI Engineering Services Ltd. (AIESL) and is now bolstered by technical support from Singapore Airlines, which holds a 25.1% stake in Air India. This move is spurred by the tragic crash of Flight AI 171 in Ahmedabad and subsequent safety concerns highlighted by regulatory authorities.
Why the Shift?
- The crash of Flight AI 171 in June 2025 resulted in 241 fatalities and led to a rigorous safety audit across Indian carriers.
- Findings by the Directorate General of Civil Aviation (DGCA) revealed 93 safety-related issues in Air India, significantly more than competing airlines.
- Persistent complaints about AIESL’s service, including poor inspections and cabin hygiene, contributed to internal pressure for change.
Key Changes in Maintenance Operations
Air India will assume direct responsibility for:
- Pre-flight and daily inspections
- Minor aircraft repairs
- Routine operational maintenance
These tasks were previously managed externally by AIESL. The change is aligned with Tata Group’s broader mission to restructure and modernize Air India since acquiring it in 2022.
Singapore Airlines’ Contribution
Singapore Airlines is expected to:
- Share technical knowledge and best practices
- Assist in training Air India’s new maintenance teams
- Support operational readiness for an expanding fleet projected to reach 570 aircraft
This partnership builds on a historic collaboration, as Air India had provided maintenance support to Singapore Airlines during the 1970s.
Strategic Benefits
- Enhanced safety and regulatory compliance through tighter control
- Faster response times for on-ground technical issues
- Long-term cost efficiency from reduced third-party reliance
These steps aim to create a scalable and dependable maintenance ecosystem suitable for a growing global network.
Conclusion
Air India’s plan to internalize maintenance marks a bold evolution in its commitment to safety, efficiency, and service quality. With Singapore Airlines by its side, the airline is poised to redefine its technical capabilities and operational standards for the long haul.
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